What was my overwhelming moment??? Yesterday. Let me slowly tell the story......it is going to be long......brace yourself.
Eld Boon on Thursday night told me to arrange the coach to arrive at Pasak Rakyat terminal and not Puduraya......the latter being a place filled with erh.....u know what and totally unsafe for us, youths and girls to arrive at 4am in the morning. It is a place NOT to be in. Eld Boon has also arranged with his sister to get transport for us from Pasak Rakyat to KLIA (KL airport).
And so Friday morning, i made calls to coach companies to check which one suit our travel plan. Lo and behold.....ALL night coaches stop at Puduraya!!!
Need to pause and mention the frustrating moments when i called the coach companies.....starting from Wednesday. Which one disppoint most? GRASSLAND! The lady i spoke to on Wed, that was when i tried to arrange for us to leave Thursday night and fly out of KL on Fri. SHe told me no bus available but they can arrange a new bus for 21 of us. Only condition is i need to come and make payment by that night. It was 8pm when i made the call. 9pm they close. But i have not gotten the confirmation from airlines that our flights on fri are cancelled. I told her my situation and asked if she can allow me to have up till Thursday afternoon to confirm that. What was her reply???
"You come today we open a new bus. You come tomorrow, no new bus"
WHAT????? Nah.... i can bypass you lah..... Wait... i needed to check which one stop at Pasak Rakyat on Fri morning.... hesitated to call this company. Then i thought perhaps it was just that lady who really was very high handed and not the company. So gave them the benefit of doubt, i called again. Another lady picked up the call. I told her i needed 19 seats for 1 Dec night to KL. She said as of now, no seats available but if i come down, they will try to help us. I ask her how can my coming down be of any significance to the no-seats scenario??? She said if i dont come down, they will not help to arrange another new bus. AAHh... new bus again..... And so i said i need her to confirm or rather assure me they will start a new bus for us before i come down and make payment.
Is this so hard to do???? Apparently for GRASSLAND!!!!
Is this a ridiculous request??? Absolutely NOT.
She was adamant and said, "You dont come down, we dont arrange. You come down, we try to help find seats for you." HUH???? You think i am stupid to make my way to Golden Mile or some place and then to have you tell me "Oh sorry, no seats no bus for you"??? I have better plans than this man!
What else do i have to say about GRASSLAND and their attitude? They can HEIYO HEIYO HEIYO for all they want.....Moses lim advertisement forever ringing in my ears......i will STAYO STAYO STAYO and stay away from them!
What next? Have no fear.... there is one coach company that offered to put all of us in one coach exclusively. i believe there should be no problem bringing us to our choiced destination. The Five Star staff said he will ask his boss when i come to make payment. Knowing how these coach operators and drivers work, i am confident it can be arranged. Eld Boon called on Friday and said his sister has arranged a coach to pick us up right after the Sungei Bersi Toll at the Petronas kiosk. This will bypass the city area in KL and we can reach airport at an earlier time. Hmmm.... sounds like a good plan too. Thank God.
And so i woke Isaac up and we headed to Ikea for lunch before going to Queensway to collect the jerseys. WHOA..... what a crowd at Ikea....so famished at 12.45pm and queue soooooooooooo long. Decided to walk over to anchor point to look for food. Both of us had this sudden urge to eat western meal and so Jack's Place was the choice. Spend $27 for two and had set lunch. It was delicious....my honey lemon boneless chicken with spaghetti. Isaac took the fish and chips.
Collected the jerseys and took a bus to Peoples Park Complex. Went to the wrong building and ended up at Peoples Park Centre. Argh.... nvm.... they have a branch there and i was already given a booking number in the morning and so no problem which branch i go to. Payment made and seats purchased. Made the call to this guy who promised to help. After about 30 mins or less, he called to say his boss approved!!! Thank God.
Need to mention here about the refund of our tickets cancellation. Tiger promised full refund. Air asia (i was told by Dn Oon) that they also have full refund. Anyhow, we already went ahead to book new flights and paid with my credit card. Then Boon Choo (the lady from Truth) called to say Airasia website never mention full refund but shell credit to customers. These credits to be used within 3 months. WHAT??? How to? When we shelved our travel plans, how to travel again? Besides, it is 21 of us....and mission trip, how to replan 3 months later? We have a schedule to follow! And the coming back from Bangkok to Singapore on 11 Dec, it is a separate booking and will Airasia refund this too? With so many unanswered questions, i made a call to Airasia in the afternoon only to have the guy telling me "I cannot hear you coz you are breaking up" and then i tried my best to use another phone and talked at a louder output volume. Told him our problems and all he could do and say was "You have only 2 options. One is redeem your shell credit on another flight or later time or go the re-routing way".
"What is your re-route way now? IS Airasia doing the re-route?" I asked.
"No at the moment" was the reply.
"Then how in the world can this be an option when you are not doing it????" I blurted out at him. I told him how unfair that Airasia not giving full refund and this stupid credit system. Why cant they be normal like other airlines giving refund and be gracious???? He gave standard replies like these are the options over and over again. I took down 2 email addresses and asked Eld Boon to write a letter in to appeal for full refund. Btw, i couldnt have used the credit when i book the new flights from KL coz he told me i needed a password and no mention in the website on how to do it. To get thro the hotline to speak to them is another hurdle... a big one in fact. Sigh.... Eld Boon wrote a powderful email and cc to me. Pray that they will give us full refund.
Thought i will spend the evening preparing and reading but it wasnt so. I send smses to parents and youths informing them about the coach confirmation and Elvis replied from Bangkok (he is there with Sandy from Monday). He gave me a very startling and disturbing piece of news:
"Chiang mai airport is also closed. How are you flying to thailand?"HUH???? Oh man! That's it. If Chiangmai is closed, we are not going. How to go? No way. But is Chiangmai really closed? I sms him: "How do you know?"
His reply: "It is confirmed that thai PM has declared state of emergnecy. Now both bangkok and chiangmai airports are closed. I'm in the hotel room watching news now."
I checked local TV news, turned on radio but heard or saw nothing. Sms to Elvis to keep me updated if he has further news. Forwarded his sms to Eld Boon and he called me immediately. Eld Boon, knowing the problem with Airasia (no refund & just shell credit) and plus the new costs of coach tickets that i have already paid, asked me to call credit card company to cancel the transaction with Airasia and the coach company for seats to KL. He told me he was sitting down quietly in his office after reading my sms and decided once and for all we cancel the trip. I was like "Is it necessary? Is it too early to cancel? Can we wait till weekend to confirm situation?" His reply was to cancel before the credit card charges go thro, coz it is less than one day, so cut it off early. He also told me he has informed Eld Seah that it is cancelled.
I dutifully called the credit card company and they said it is still pending. Neither they nor myself have the authority to cancel the transaction. Only Airasia, the merchant, can do it. What does this leave me with? Call them again!!! Oh boy, so so hard to get thro. And needed to wait a long time even after i got thro. Nevertheless, I tried and each time i got thro, it was a dead silence for a while before a disconnect tone. 3 times this happened, something new coz it didnt occur before. Decided to call coach company, tho i really didnt want to make that call. Guess what??? Whenever someone picked up the phone, it got cut off. I thot it was my home phone. I tried using my hp and same thing happened even after i tried calling another office number. At that moment, i paused to pray and then i made one last effort to call Airasia.
While waiting to connect, i sms Eld Boon telling him the strange happenings and my strong feelings that all these are signs to me not to do anything to our new booking. So did i get thro to Airasia??? NOPE. This guy picked up the call and i asked if he was Alvin, the guy i spoke to late afternoon. He said no and gave me his name. Then i was about to tell him to cancel when the line got cut off. That was it. I was just too overwhelmed with all the happenings. I put down everything and went to pray in a quiet place. I needed to be still and know He is God. As much as i know perhaps Eld Boon may just be right, deep down i felt we should wait. 3 reasons:
a) Elvis' sms to me wasnt clear, as in he said he watched TV. Thai TV news all in Thai. How in the world would he understand that? And so i have my doubts.
b) The repeated failed attempts to get thro to Airasia and coach company... something i never encountered.
c) With all due diligence, we should wait till Sunday or Monday to decide whether to go ahead or at least hear something in our local news.
I prayed to God and pleaded for Him to show me just ONE sign clearly whether we should proceed or just let it all go. i asked God to show to me that night coz if i were to cancel credit card or coach tickets, it had to be before 9pm when the coach company closed. Then i read the Bible. I didnt want any more interference from the outside. Neither did i want to watch the news and wait in front of the TV or internet. i just wanted to concentrate on God alone and His Word. Thank God for sweet fellowship with Him and the peace within. Truly, it was a blessed hour spend with God.
Then just when i was about to finish, received a sms from Elvis:
"Hi Alen. Sorry, i've mistaken from tv news. Both airports closed are in bangkok. Chiangmai still open. Thank God for provision."
THANK YOU LORD for the confirmation sign. THANK YOU LORD for answering my prayer. Yeah yeah yeah!
I sms Eld Boon and also James (was on msn with him while i tried to call Airasia and Coach co. and asked Jamesy to pray much). Didnt want to broadcast to youths before i could verify the truth to airport closure in Chiang Mai.
The LORD is good! Let us continue to draw close to Him and do just His will in our lives. He will bless us and enable us to glorify Him. May God use us as His hands and feet and mouth.




